Privacy policy

Smart Citizens DMCC Digital Channels Privacy Policy

Effective Date: 3^rd April 2021

Updated: 15-05-2022

Smart Citizens DMCC and subsidiaries (“we”, “us”, “our”, “Smart Citizens DMCC”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of the following services, products, and related mobile applications (collectively, the “Products”):

You may still use numerous Smart Citizens DMCC services when you are signed out or without creating an account at all, such as searching and browsing any features on the Products. 

Smart Citizens Mobile Application

Before you use our Products, please carefully read through this Policy and understand our purposes and practices for the collection, and processing of your Personal Data, including how we use, store, share, and transfer Personal Data. In the Policy, you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and do not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via:

Support Team

info@smartcitizens.ae

00971507983202

For other branded mobile applications powered by Smart Citizens DMCC, our Clients control all the Personal Data collected through our Products. We collect the information under the direction of our Clients and the processing of such information shall be limited to the purpose of providing the service for which our Clients have engaged us. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.

Definition

In this Policy, Personal Data means information generated, collected, recorded, and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone or from that information and other information we have access to about that individual.  

Personal Sensitive Data includes personal biometric information, communication records and contents, health information, transaction information, and precise location information. When we collect Personal Sensitive Data from you, we will generate an explicit notification for your consent before we collect personally sensitive data about you.

Smart Devices refer to those computing devices produced or manufactured by hardware manufacturers, with a human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances, smart wearable devices, smart air-cleaning devices, etc.

Apps refer to those mobile applications developed by Smart Citizens DMCC that provide end-users remote control to Smart Devices and the ability to connect to the supplier IoT Platform.

What Personal Data do we collect?

To provide our services, we will ask you to provide the necessary Personal Data required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

1. Information You Voluntarily Provide Us

1.1 Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, and login credentials. During your interaction with our Products, we may further collect your nickname, profile picture, country code, language preference, or time zone information into your account.

If you authorize login to the Products with a third-party account, we will obtain from a such third party your account information (such as portrait, nickname, region, gender, etc.) which may be bound with your Smart Citizens DMCC account for quick login. We will ensure compliance with applicable data protection laws and regulations, as well as agreements, policies, or documentation agreed upon with such third parties regarding sharing personal information, in processing your Personal Data.

2.1 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number, and your feedback content to address your problems and solve device failures on a timely basis.

2. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type, and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other users of our Sites and Services.

2.3 Log Information: The system and exception log may be uploaded when you use our app.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data-protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geolocation when you use our specific Products or Services, such as Please enter the product name.

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with GooglMapsap services. Please note that Google has corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information. 

3. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our Products or Services, we may collect different information reported by your Smart Devices. For example, Please enter information about the smart device report.

Please note that when you actively agree to enter the App name and the application is connected to the Apple Health app, we will share your measurement data with Apple Health (including only your BMI, height, weight, and body fat% data). The purpose of sharing data is only to measure and analyze health-related indicators related to you, and it will never be disclosed to other third parties. You can close at any time by managing the HealthKit settings page. Smart Citizens. The application is authorized to connect with Apple Health.

smart cameras may collect images or videos taken by them.

Purposes and legal basis for processing Personal Data

The purpose for which we may process information about you are as follows:

1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device-related information to provide you with the Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
2. Improve Our Services: We process your device information, usage data, location information, and Smart Device related information to ensure the functions and safety of our Products, to develop and improve our Products and Services, to analyze the efficiency of our operations, and to prevent and trace fraudulent or inappropriate usage. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
3. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, policies, and/or other administrative information. Because this information may be important, you may not opt out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
4. Marketing Communication: We may process your Data to provide marketing and promotional materials to you on our Products and Services. If we do so, each communication we send you will contain instructions permitting you to opt out of receiving future communications of that nature. The legal basis for this processing is your consent. Additionally, if you consent to participate in our lottery, contest, or other promotions, we may use your Data to manage such activities.
5. Personalization: We may process your account and profile data, usage data, and device information to personalize product design and to provide you with services tailored for you, such as recommending and displaying information and advertisements regarding products suited to you, and inviting you to participate in surveys relating to your use of our Products. The legal basis for this processing is your consent.
6. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business, and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your data, we will inform such changes via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who do we share Personal Data with?

At Smart Citizens DMCC, we only share Personal Data in ways that we tell you about. We may share your Data with the following recipients:

1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
2. To our customers and other business partners who provide you, directly or indirectly, with your Smart Devices, and/or networks and systems through which you access and use our Sites and Services.
3. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
4. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business, and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
5. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
6. Except for the third parties described above, to third parties only with your consent.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. When we do so, we will ensure that an adequate level of protection is provided for the information by using one or more of the following approaches:

Agreement based on approved EU standard contractual clauses per GDPR Art. 46. For more information, see https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights:

Via the privacy office email address; info@smartcitizens.ae,

via the route of the Smart Citizens Feedback Page

You do not have to pay a fee and we will aim to respond to you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

1. Request access to the Personal Data that we process about you;
2. Request that we correct inaccurate or incomplete Personal Data about you;
3. Request deletion of Personal Data about you;
4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you;
5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

• For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications, and other related functions;
• In the marketing communications that you agree to, the information we send to you contains instructions that allow you to withdraw your consent by the “unsubscribe” method described in the information;
• Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected;
• By using a product with the visitor mode, we will not collect any personal data about you;

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, the withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. Smart Citizens DMCC provides various security strategies to effectively ensure the data security of users and devices. As for device access, Smart Citizens DMCC proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial-level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing info@smartcitizens.ae

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.  

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of thirteen (13), and we request that these individuals not provide personal data to us. We do not knowingly collect Personal Data from anyone under the age of thirteen (13) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of thirteen (13) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or using a notice in the mobile applications before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Smart Citizens DMCC

Postal Mailing Address: Jewelry & Gambles 2, DMCC, Dubai, United Arab Emirates

Email: info@smartcitizens.ae